Ordered before 10 p.m. = delivered next business day (including Saturdays) Ordered before 10 p.m. = delivered next business day (including Saturdays)

Terms and Conditions

General Conditions of Sale

Company data

The System
Kaardeloodstraat 30, 9400 Ninove
VAT: BE0675.425.648

Article 1: General Provisions

The e-commerce website of Het Systeem, with registered office at Kaardeloodstraat 30, 9400 Ninove, VAT BE 0675.425.648, (hereinafter "Het Systeem") offers its clients the opportunity to purchase the products from its web store online.

These Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through The System's online store, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of all other terms and conditions. Additional conditions of the Customer are excluded, except when previously, in writing and expressly accepted by The System.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and any other taxes or duties that the Customer is obliged to pay.

If delivery, reservation or administrative fees are charged, this will be stated separately.

The statement of price refers only to the items as it is described verbatim. The accompanying photographs are for decorative purposes and may contain elements not included in the price.

Article 3: Offer

Despite the fact that the online catalog and e-commerce website are compiled with the utmost care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind The System. As far as the correctness and completeness of the offered information is concerned, The System is only bound by an obligation of means. The System shall in no event be liable in the event of manifest material errors, misprints or printing errors.

If the Customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance.

The offer is always valid while supplies last and may be modified or withdrawn by The System at any time. The System cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online Purchases

The customer places their selected products in the shopping basket. When the shopping basket is opened, all selected products are displayed. Here the customer gets an indication of the total price.

The next step asks for the customer's billing, shipping information.

The customer chooses his desired method of payment and accepts the general conditions of sale.

The Customer has the choice between the following payment methods:

via bank contact
via Belfius Direct Net
via ING Home'Pay
via KBC/CBC payment button
via iDEAL

After payment, the customer sees a summary of their order.

He will also receive an initial email containing all the details of his order.

The moment the order is accepted by 'The System', the customer will receive a second email with details about the delivery as well as the corresponding invoice.

The System is entitled to refuse an order pursuant to a serious deficiency on the part of the Customer with respect to orders involving the Customer.

Article 5: Delivery and execution of the agreement

Items ordered through this web store are delivered in Belgium & Europe. 

Delivery is made by Bpost or another parcel service and the Customer pays additional costs for this.

Unless otherwise agreed or expressly provided, the goods will be delivered to the Customer's residence within 30 days of receipt of the order.

Any visible damage and/or qualitative deficiency of an item or other shortcoming in delivery must be reported by the Customer to The System without delay.

Risk for loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier was instructed by the Customer to transport the goods and this choice was not offered by The System.

Article 6: Retention of title

The delivered items remain the exclusive property of The System until the moment of full payment by the Customer.

The Customer undertakes to draw the attention of third parties to The System's retention of title if necessary, e.g. to anyone who would come to seize items that have not yet been paid for in full.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase items online from The System in their capacity as consumers.

The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.

To exercise the right of withdrawal, the Customer must inform The System, Kaardeloodstraat 30, 9400 Ninove, +32479696545, info@hetsysteem.be, of his decision to withdraw from the agreement by an unequivocal statement (e.g. in writing by post, fax or e-mail). The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.

To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to The System, Kaardeloodstraat 30, 9400 Ninove, without delay, but in any event no later than 14 calendar days after the day on which he communicated his decision to withdraw from the Agreement to The System. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

The Customer is requested to return the items in their original condition and packaging, with all accessories provided, and instructions for use. If the returned product has been reduced in value in any way, The System reserves the right to hold the Customer liable and claim compensation for any reduction in the value of the goods resulting from the Customer's use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

All returned items are carefully examined. The premise here is that the consumer may only inspect the item as he would be permitted to do in a store. Returned items may be tried on, but must not have been used. If an item has been impaired by the Customer's use this will be charged to the Customer.

If the Customer withdraws from the agreement, The System shall refund all payments received from the Customer up to that point, including standard delivery charges, to the Customer within a maximum of 14 calendar days after The System has been notified of the Customer's decision to withdraw from the agreement. For sales contracts, The System may wait to refund until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs resulting from the Customer's choice of a mode of delivery other than the cheapest standard delivery offered by The System will not be refunded.

The System shall refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer shall not be charged for such refund.

The Customer cannot exercise the right of withdrawal for:

service agreements after the full performance of the service;
the supply or provision of goods or services whose price is subject to fluctuations in the financial market over which The System has no influence and which may occur within the withdrawal period;
the supply of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
the supply of goods that spoil quickly or have a limited shelf life;

Article 8: Warranty

Under the Act of September 21, 2004 on consumer protection in the sale of consumer goods, consumers have legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact The System customer service and return the item to The System at the Customer's expense.

Upon discovery of a defect, the The System must notify the Customer as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its detection. Thereafter, any right to repair or replacement lapses.

The warranty (commercial and/or legal) never applies to defects caused by accidents, neglect, falls, use of the item contrary to purpose for which it was designed, non-compliance with the instructions for use or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, subject to proof to the contrary by the Customer.

Article 9: Customer service

The customer service of The System can be reached at the telephone number +32 4 79 69 65 45, by e-mail at info@hetsysteem.be or by mail at the following address Kaardeloodstraat 30, 9400 Ninove. Any complaints can be addressed to this address.

Article 10: Penalties for non-payment.

Without prejudice to the exercise of other rights available to The System, in the event of non-payment or late payment, the Customer shall be liable, ipso jure and without formal notice, to pay interest of 10% per annum on the unpaid amount from the date of default. In addition, the Customer shall be liable, ipso jure and without formal notice, to pay liquidated damages of 10% on the amount in question, with a minimum of €25 per invoice.

Notwithstanding the foregoing, The System reserves the right to take back items that have not been paid for (in full).

Article 11: Privacy

The controller, The System respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes.

You have a legal right to access and correct your personal data. Subject to proof of identity (copy of identity card) you can obtain the written communication of your personal data free of charge by means of a written, dated and signed request to Het Systeem, Kaardeloodstraat 30, 9400 Ninove, info@hetsysteem.be. If necessary, you can also ask to correct the data that are incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. To this end, you can always contact Het Systeem, Kaardeloodstraat 30, 9400 Ninove, info@hetsysteem.be.

We treat your data as confidential information and will not transfer, rent or sell it to third parties.

Customers are responsible for keeping their login information and password confidential. Your password is stored encrypted, The System therefore has no access to your password.

The System keeps online (anonymous) visitor statistics to see which pages of the Internet site are visited to what extent.

If you have any questions about this privacy statement, please contact us at info@hetsysteem.be.

Article 12: Use of cookies

During a visit to the site, "cookies" may be placed on your computer's hard drive. A cookie is a text file that is placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.

First party cookies are technical cookies used by the visited site itself and whose purpose is to allow the site to function optimally. Eg: settings that the user has made during previous visits to the site, or even : a pre-filled form with data that the user has done during previous visits.

'Third Party cookies' are cookies that do not come from the website itself, but rather from third parties, e.g. a marketing or advertising plug-in present. E.g. cookies from Facebook or Google Analytics. For such cookies, the site visitor must first consent - this can be done via a bar at the bottom or top of the website, referring to this policy, which however does not prevent further browsing of the website.

You can set your Internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. You can do this through the settings of your browser (via the help function). Keep in mind that certain graphics may not appear correctly, or that you may not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Impairment of validity - non-repudiation

If any provision of these Terms is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by The System to enforce any of the rights enumerated in these Terms, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.

Article 14: Modification of conditions

These Conditions are supplemented by other conditions explicitly referred to, and the general terms and conditions of sale of The System. In case of conflict, these Terms prevail.

Article 15: Proof

The Customer accepts that electronic communications and backups may serve as evidence.

The System has endorsed the Regulations of the UNIZO e-commerce label. A copy of these Regulations and access to UNIZO's complaints procedure is available at https://www.unizo.be/uw-webshop-juridisch-waterdicht-dankzij-het-unizo-e-commercelabel.

Article 16: Applicable law - disputes

Belgian law applies, with the exception of the provisions of international private law on applicable law.

The courts of the Consumer's domicile have jurisdiction in the event of legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).

Appendix 1: Model withdrawal form

Dear Customer, You should only complete and return this form if you wish to revoke the contract.

To The System, Kaardeloodstraat 30, 9400 Ninove, info@hetsysteem.be:

I/We (*) hereby inform(*) you that I/We (*) revoke(*) our contract regarding the sale of the following goods/delivery of the following service (*):

Ordered on (*)/Received on (*):

Name(s) Consumer(s) :

Consumer address(es) :

Signature of consumer(s):

Date :

(*) Delete what does not apply.

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