Terms of service

Business Information

Het System bv
Kaardeloodstraat 30/1
9400 Ninove
Belgium
info@hetsysteem.be
BE1001656345

Article 1: General Provisions
The e-commerce website of The System, with its registered office at Kaardeloodstraat 30/1, 9400 Ninove, BE1001656345, (hereinafter 'The System') offers its customers the possibility to purchase products from its online store.

The present General Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website (“Customer”). When placing an order through the webshop of The System, the Customer must explicitly accept these Terms, thereby agreeing to the applicability of these Terms, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing, and expressly by The System.

Article 2: Price
All prices listed are expressed in EURO, always including VAT and all other obligations that the Customer must bear in terms of taxes or charges.

If delivery, reservation, or administrative fees are charged, this will be mentioned separately.

The price specification only refers to the articles as literally described. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offer
Despite the fact that the online catalog and the e-commerce website are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind The System. The System is only bound to an obligation of means regarding the accuracy and completeness of the offered information. The System is in no case liable in the event of manifest material errors, typesetting, or printing errors.

When the Customer has specific questions about sizes, color, availability, delivery term, or delivery method, we ask the Customer to contact our customer service in advance.

The offer always applies as long as stock lasts and can be adjusted or withdrawn by The System at any time. The System cannot be held responsible for the unavailability of a product. If an offer has a limited duration or is subject to conditions, this will be explicitly mentioned in the offer.

Article 4: Online Purchases
The customer places the products chosen by him in the shopping cart. When opening the shopping cart, all selected products are displayed. Here the customer gets an indication of the total price.

In the next step, the invoice and shipping details of the customer are requested.

The customer chooses the desired payment method and accepts the general sales conditions.

The Customer has the choice between the following payment methods:
- by credit card (VISA, MASTERCARD, AMERICAN EXPRESS)
- via bank contact
- via Belfius Direct Net
- via ING Home’Pay
- via KBC/CBC payment button
- via iDEAL

After payment, the customer sees an overview of his order.

He also receives a first email listing all the details of his order.

When the order is accepted by 'The System', the customer will receive a second email with delivery details and the accompanying invoice.

The System has the right to refuse an order due to a serious failure of the Customer regarding orders in which the Customer is involved.

 

Article 5: Delivery and execution of the agreement
Items ordered via this online store are delivered in Belgium & Europe.

Delivery is made by Bpost, Post nl or another parcel service and the Customer pays additional costs for this.

Unless otherwise agreed or expressly stated otherwise, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.

Any visible damage and/or qualitative shortcomings of an item or other shortcomings in delivery must be reported by the Customer to The System immediately.

The risk of loss or damage passes to the Customer once he (or a third party designated by him, who is not the carrier) has acquired physical possession of the goods. However, the risk is already transferred to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by The System.

 

Article 6: Retention of title
The delivered items remain the exclusive property of The System until full payment has been made by the Customer.

The Customer undertakes, if necessary, to inform third parties of the retention of title of The System, for example to anyone who would seize items that have not yet been fully paid for.

 

Article 7: Right of withdrawal
The provisions of this article only apply to Customers who purchase items online from The System in their capacity as consumers.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good.

To exercise the right of withdrawal, the Customer must inform Het System, Kaardeloodstraat 30/1, 9400 Ninove, +32479696545, info@hetsysteem.be, via an unambiguous statement (e.g. in writing by post, fax or e-mail). of his decision to withdraw from the agreement. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

To comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to Het System, Kaardeloodstraat 30/1, 9400 Ninove, without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Het System. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods will be borne by the Customer.

The Customer is requested to return the items in their original condition and packaging, with all accessories supplied and instructions for use. If the returned product has been reduced in value in any way, The System reserves the right to hold the Customer liable and claim damages for any reduction in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

All returned items will be carefully examined. The basic principle here is that the consumer may only inspect the item as he would in a store. Returned items may be tried on, but may not have been used. If an item has suffered a reduction in value due to the use of the Customer, this will be charged to the Customer.

If the Customer revokes the agreement, The System will refund all payments received from the Customer up to that time, including standard delivery costs, to the Customer within a maximum of 14 calendar days after The System has been informed of the Customer's decision to cancel the agreement. to revoke the agreement. For sales contracts, The System may withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs resulting from the Customer's choice of a different method of delivery than the cheapest standard delivery offered by The System will not be refunded.

The System will reimburse the Customer using the same payment method with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.

The Customer cannot exercise the right of withdrawal for:

service agreements after the full performance of the service;
the delivery or provision of goods or services the price of which is subject to fluctuations in the financial market over which The System has no influence and which may occur within the withdrawal period;
the delivery of goods manufactured according to the Customer's specifications, or that are clearly intended for a specific person;
the delivery of goods that spoil quickly or have a limited shelf life;

 

Article 8: Warranty
Under the Act of 21 September 2004 on the protection of consumers in the sale of consumer goods, consumers have legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact Het System customer service and return the item to Het System at his expense.

If a defect is discovered, the System must be informed as soon as possible. In any case, any defect must be reported by the Customer within 2 months of its discovery. Afterwards, any right to repair or replacement expires.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the user instructions or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, or delivery if applicable, are deemed not to be hidden defects, unless the Customer proves otherwise.

 

Article 9: Customer Service
Het System's customer service can be reached on telephone number +32479696545, by e-mail at info@hetsysteem.be or by post at the following address Kaardeloodstraat 30/1, 9400 Ninove. Any complaints can be addressed here.

 

Article 10: Sanctions for non-payment
Without prejudice to the exercise of other rights available to The System, in the event of non-payment or late payment, the Customer is legally liable to pay interest of 10% per year on the unpaid amount from the date of the default and without notice. In addition, the Customer is legally liable and without notice to pay a lump sum compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, The System reserves the right to take back items that have not been (fully) paid for.

 

Article 11: Privacy
The controller, The System respects the Belgian law of December 8, 1992 regarding the protection of private life in the processing of personal data.

The personal data you provide will only be used for the following purposes: the execution of the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes.

You have a legal right to inspect and possibly correct your personal data. Provided you have proof of identity (copy of identity card), you can obtain written notification of your personal data free of charge by submitting a written, dated and signed request to Het System, Kaardeloodstraat 30/1, 9400 Ninove, info@hetsysteem.be. If necessary, you can also request that the data that is incorrect, incomplete or not pertinent be corrected.

In case of use of data for direct marketing: You can object to the use of your data for direct marketing free of charge. To this end, you can always contact Het System, Kaardeloodstraat 30/1, 9400 Ninove, info@hetsysteem.be.

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.

The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so the System has no access to your password.

The System keeps track of online (anonymous) visitor statistics in order to see which pages of the website are visited and to what extent.

If you have any questions about this privacy statement, you can contact us at info@hetsysteem.be.

 

Article 12: Use of cookies
During a visit to the site, 'cookies' can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

'First party cookies' are technical cookies that are used by the visited site itself and that aim to ensure that the site functions optimally. For example: settings that the user has made during previous visits to the site, or: a pre-filled form with data that the user has made during previous visits.

'Third Party cookies' are cookies that do not come from the website itself, but from third parties, e.g. an existing marketing or advertising plug-in. E.g. cookies from Facebook or Google Analytics. The visitor to the site must first give permission for such cookies - this can be done via a bar at the bottom or top of the website, with reference to this policy, which, however, does not prevent further surfing on the website.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. You can do this via the settings of your browser (via the help function). Please note that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

 

Article 13: Affect of validity - non-renunciation
If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

The failure at any time by The System to enforce any of the rights listed in these Terms, or to exercise any right hereunder, will never be considered a waiver of such provision and will never affect the validity of these rights.

 

Article 14: Changes to conditions
These Terms and Conditions are supplemented by other terms and conditions that are explicitly referred to and the general terms and conditions of sale of The System. In the event of any contradiction, these Terms and Conditions shall prevail.

 

Article 15: Evidence
The Customer accepts that electronic communications and backups can serve as evidence.

The System has endorsed the Regulations of the UNIZO e-commerce label. A copy of these Regulations and access to UNIZO's complaints procedure is available via https://www.unizo.be/uw-webshop-juridisch-waterdicht-ddanks-het-unizo-e-commercelabel.

 

Article 16: Applicable law – Disputes
Belgian law applies, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer's place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).

 

Appendix 1: Model withdrawal form
Dear Customer, you only need to complete and return this form if you wish to withdraw from the agreement.
Aan Het System, Kaardeloodstraat 30/1, 9400 Ninove, info@hetsysteem.be:
I/We (*) hereby inform you that I/we (*) revoke (*) our agreement regarding the sale of the following goods/supply of the following service (*):
Ordered on (*)/Received on (*):
Name(s) of consumer(s):
Address consumer(s):
Signature of consumer(s):
Date :
(*) Delete what is not applicable